Equality Essentials

Promoting equality and valuing diversity in the workplace

There are 4 Modules in this elearning pack

1. UNDERSTANDING THE KEY TERMS

By the end of this module, you will be able to:

  • define the meaning of 'equality' and 'diversity'
  • understand the meanings of 'prejudice', 'direct discrimination' and 'indirect discrimination'
  • identify the 9 protected characteristics that the equality legislation covers.

2. HANDLING HARASSMENT

By the end of this module you will be able to:

  • identify inappropriate behaviour in the workplace
  • define what constitutes harassment
  • describe the effects of inappropriate behaviour
  • identify the reasons why a person may engage in harassment
  • know how to respond to inappropriate behaviour

3. PROVIDING AN INCLUSIVE SERVICE

By the end of this module, you will be able to:

  • appreciate the importance of accurately identifying a customer's need
  • identify the different types of barriers that customers may face to accessing your service
  • understand your role in helping customers to overcome barriers they face
  • explain what an equalities approach to customer care is
  • describe how equalities fit with the 3 stages of providing an effective customer service.

4. EQUALITY IN ACTION

By the end of this module you will be able to:

  • identify the benefits of equality
  • summarise how to promote diversity in your role
  • access relevant information and expertise

Courses Available

Equality Essentials is a useful starting point for exploring attitudes and behaviour to help promote equality and value diversity. Ensuring equality at work is central to our values and by completing this course you will be encouraged to consider the impact of positive and fair behaviour within the workplace

Elearning Courses

Our off-the-shelf elearning courses combine video drama with documentary sequences and interactive study to provide flexible, cost-effective training that delivers results.

  • Powerful drama trigger scenes
  • Expert commentary and analysis
  • Flexible interactive learning modules
  • Step-by-step assessment
  • Customisation to suit your organisation's needs
  • Low cost per head

Many of our e-learning courses have a corresponding video-based trainer resource.

Our Elearning courses are built to be fully SCORM compliant, which means they will upload and run seamlessly on your in-house Learning Management System.

Alternatively, we can host the courses for you on our own user-friendly, web-based Learning Management System. This system makes it easy to deliver and track our elearning content, and our clear and concise reports give you access to the data you need for compliance or management reports.

 

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