Relating to your Customers
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Relating to your Customers
How to meet and exceed customer expectations
If your customers are dissatisfied with the way your staff serve them they will probably never tell you. Instead they will take their custom elsewhere and spread the word. No business can afford for this to happen.
This thought provoking training solution, available via video or e-learning, shows your staff the impact of poor service and offers them techniques to deliver excellent customer service every time.
Please contact us if you would like more information on how to order video clips and DVDs.
Videos Available
- Developing Leadership Skills – How to manage people effectively
- Relating To Your Customers – How to meet and exceed customer expectations
- Under Pressure – Successfully coping with stress
- Valuing Diversity in Teams – How to ensure effective team-working
- Fair Recruitment – Looks at the potential for bias and discrimination in the recruitment and selection process
- Performance Appraisal – Constructive staff feedback to help unlock individual potential
- Social Media in the Workplace – Managing the impact and use of social media in the workplace
Relating to your Customers: How to meet and exceed customer expectations
Customers are the lifeblood of your business. But how adept are your staff at dealing with the public and key clients in a positive way every working day?
Only by focusing them in a supportive training environment on customers' needs can you be sure they will put excellent customer service skills into practice. Knowledgeable, friendly service – the simplest way to enhance customer loyalty
By learning techniques vital for excellent customer service, your employees will be able to build and maintain good customer relationships, turn around problem situations, and keep customers coming back for more. As a result you will see better retention of both staff and customers alike.
Your managers and staff will learn to;
- understand what 'customer focus' means
- build customer rapport and loyalty
- develop the right attitude and resolve problems
- deliver excellent service internally and externally
Please contact us if you would like more information on how to order DVDs or video clips.
Video Clip Library
Our video clip library of over 140 training scenarios covering equality, diversity and inclusion, bullying and harassment, personal performance and well-being and workplace skills, lets you 'pick and mix' individual clips to add impact to your in-house e-learning and presentations.
Access our extensive catalogue of powerful drama-based video scenarios, documentary case studies, real-life testimony and expert analysis to enhance your in-house e-learning, presentations and training workshops.
Our clips can be delivered in a format to suit all computers, networks and mobile devices.
These video clips go hand in hand with our video-based training courses
to provide a powerful and effective way to build core skills in a face-to-face group environment.
All courses include
- Drama trigger scenes
- Expert commentary and analysis
- Personal testimony
- Structured discussion and reflection points to consolidate key learning points
- Customisation available to suit your needs
- Full trainer notes